View Count: 131 |  Publish Date: September 04, 2013
SEPTA seeks QuietRide feedback
Christine Fisher , PLANPHILLY Last updated: Tuesday, September 3, 2013, 5:11 PM
SEPTAsQuietRidepolicy is approaching four-years-old, and its time for another QuietRide survey to check in on the fledgling program. SEPTAs customer service team is asking QuietRide passengers to give their feedback viathis online survey.
SEPTA conducted a QuietRide survey in early 2011, but since then the program has matured. Through the survey SEPTA hopes to make sure the QuietRide is still meeting passengers needs and expectations. The survey results will also help guide the direction of QuiteRide in the future.
The QuietRide program asks passengers in the first car of weekday trains with three or more cars to keep noise levels to a minimum. In QuietRide cars, cell phones cannot be used for making or taking phone calls. All electronic devices must be placed on vibrate or mute. Earphones must be used to listen to music, with the volume set low so that others cannot hear it, and conversations with other passengers should be short and conducted in a whisper.
The program is one of the most important elements of SEPTAscustomer service programandpassenger etiquette campaign, said Kim Scott Heinle, Assistant General Manager of Customer Service and Advocacy.
The initiative is also important to theDelaware Valley Association of Rail Passengers(DVARP), which advocated for the QuietRide and views its adoption as a DVARP success. Since QuietRide came online, DVARP has consulted transit agencies in New Jersey, Boston and New York on similar programs.
In January, PATCO adopted its ownQuiet Car Campaign. is a seven-year old alternative media news website dedicated to covering design, planning and development issues in Philadelphia. It is a project of PennPraxis, the clinical arm of the School of Design of the University of Pennsylvania. It is funded by the William Penn Foundation.
Christine Fisher PLANPHILLY #post2 .pw-icon.ra1-pw-icon-reddit {background: url() 0px 0px no-repeat !important;width: 60px !important;height: 20px !important;margin-right:8px;}#post2 .pw-icon.ra1-pw-icon-email {background: url() 0px 0px no-repeat !important;width: 71px !important;height: 28px !important;}2comments

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